Shop Info

Location and Hours of Operation

The Pavilion Shop at Graycliff is located at 6472 Old Lakeshore Road, Derby, NY 14047. It is open Monday, Tuesday, and Thursday through Saturday from 10am to 4pm.

To arrange a shop visit outside of normal business hours, please call 716-947-9217.

Shipping Policy

Orders are shipped everyday except Wednesday and Sunday. Orders placed before noon, will ship that day. If ordered after noon, they will ship the next shipping day. Graycliff does not guarantee that orders will arrive by a certain date or time.

Return Policy

If you are not satisfied with your purchase, please return it within 30 days for replacement, exchange or refund. The item must be returned in the original packaging and must be in sellable condition. Returns or exchanges can be made in person with your receipt, or can be mailed with the receipt, by USPS to:

c/o Ryan Gravell
PO Box 823
Derby, NY 14047

Refunds will not include refunds of any shipping charges to or from Graycliff, unless otherwise noted.

Items marked Final Sale, Non-Returnable, and/or Highlighted tag merchandise are not returnable for an exchange or refund. All tickets are final sale, and are not returnable or exchangeable.

If an item has been damaged in transit or is defective, call 716-947-9217 or e-mail - and we will provide you instructions for the return.

Phone Orders

Any item in the online shop may be ordered by phone as well. Call 716-947-9217 to speak to our museum store staff. Orders can be placed during the normal business hours above.

If you have any questions or concerns, please don't hesitate to call us at 716-947-9217 or e-mail.